Refund policy

Our 30-Day Soft Skin Promise

Use any Lakshmia product nightly for two weeks. If your skin does not feel softer or look a little more even, message us. We make it right — a replacement, a refund, or whatever you need to feel taken care of.

How to start a return or refund
Email hello@lakshmia.store within 30 days of delivery. Include your order number and a one-line description of what happened. We typically reply within 24 hours, Monday–Friday.

What you can expect
- Low-value items (such as the Golden Cleanse Cloth): we usually refund without requiring a return shipment. Keep the cloth or pass it to a friend.
- Higher-value items (such as the Quiet Eye Cream): we will guide you through the simplest return path. If a return shipment is needed, we cover the label.

Damaged or wrong items
Send a single photo. We ship a replacement the same day. No return required.

Late or missing refunds
Approved refunds are processed to your original payment method within 5–10 business days. Your bank may take a few additional days to display the credit. If 15 business days have passed since we approved your refund, email us and we will trace it directly with the processor.

Exclusions
- Gift cards (non-refundable).
- Items returned more than 30 days after delivery.
- Items returned without first contacting us.

European Union 14-day right of withdrawal
If your order ships to the European Union, you have 14 days from delivery to withdraw the purchase for any reason, in addition to our 30-Day Soft Skin Promise.

Contact
hello@lakshmia.store